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Thank you for registering with O&M STATEGIC CONSULTING LATIN AMERICA SCLA S.A. DE C.V.!
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If you have ANY questions about the operation of this online shop, please contact the store owner.
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Delivery Information
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Once you have placed an order, you will see its estimated shipping and delivery time.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order please email support@omstrategic.com.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@omstrategic.com. All you need to do is send us an email with the subject line "CANCEL".
Why did I receive my order in separate deliveries?
When you order multiple items from different sellers under a single order number, your items may be delivered in separate shipments. Each item in your order is shipped as soon as it is packed and prepared by the seller.
To know if your items will be shipped together or separately, check the estimated delivery time frame provided in your ‘Order Being Processed’ email notification
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@omstrategic.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us(support@omstrategic.com) with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Do you deliver during weekends and holidays?
YES! Orders can be delivered during weekends or holidays. Please keep your communication lines open on weekends or holidays as the courier may contact you after arriving at your delivery address.
My order is delayed. When will I receive it?
Most packages are delivered on time. On rare occasions, orders may be delivered after the estimated delivery date.Order delays may be caused by:
Late fulfillment by seller or warehouse
Delayed handover to our courier (via pickup/drop-off)
Inclement weather
Road closures
Logistic problems
You can monitor the status of your order by following the instructions on this page.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us(support@omstrategic.com) and we will do our best to reply within 24 hours